Privacy Policy

1. Introduction

SK LuxNatura Esthetics values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, purchase products, subscribe to emails, submit reviews, or interact with our brand.

2. Information We Collect

We may collect the following types of information:

• Name, email address, phone number, and shipping/billing address.
• Account login details, such as your email and authentication provider.
• Order details, including products purchased, order totals, and delivery status.
• Payment-related information processed securely through third-party payment providers such as Stripe.
• Product reviews, photos, ratings, or feedback you choose to submit.
• Email marketing preferences and promotional subscription status.
• Website usage data, device information, browser type, referral source, and analytics data.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Create and manage customer accounts.
• Send order confirmations, shipping updates, and customer support responses.
• Send marketing emails, promotions, restock alerts, and product updates when you opt in.
• Improve our website, products, customer experience, and brand services.
• Display product reviews and customer feedback.
• Prevent fraud, unauthorized activity, and misuse of our website.

4. Payments

Payments are processed securely through Stripe or other approved payment processors. SK LuxNatura Esthetics does not store your full credit card number or full payment details on our website. Payment providers may collect and process your payment information according to their own privacy policies and security standards.

5. Email Marketing

If you subscribe to our email list, create an account, or opt into promotional messages, we may send you marketing emails about product launches, restocks, promotions, skincare education, and brand updates. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Reviews and User-Generated Content

If you submit a review, rating, image, or testimonial, that content may be displayed publicly on our website, product pages, marketing materials, or social channels. Please avoid submitting private information in public reviews.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand visitor behavior, improve performance, personalize content, measure marketing effectiveness, and support advertising efforts.

These technologies may be provided by platforms such as Google Analytics, Meta, email marketing tools, review platforms, or customer support tools.

8. Third-Party Services

We may use trusted third-party services to operate our business, including but not limited to:

• Payment processors such as Stripe.
• Email marketing platforms such as Mailchimp or Resend.
• Review platforms such as Stamped.
• Shipping and tracking providers.
• Analytics and advertising platforms.
• Customer support or chat tools.

These providers may process your information according to their own privacy policies.

9. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, online service, or electronic storage system is completely secure.

10. Data Retention

We retain personal information for as long as necessary to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Privacy Choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information. You may also opt out of marketing communications at any time.

To make a privacy-related request, contact us at support@luxnaturaesthetics.com.

12. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and remove it if appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated policy.