Returns & Refunds

Return Eligibility

Because our products are considered personal care and cosmetic items, we do not accept returns on opened or used products.

Returns may only be accepted under the following circumstances:

• The product arrived damaged or defective.
• The incorrect item was received.
• The package was significantly compromised during transit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your full name and order number
• Clear photos of the product and packaging
• A brief explanation of the issue

Once reviewed and approved, we may offer:

• A replacement product
• Store credit
• A partial or full refund when applicable

Refund Processing

Approved refunds are typically processed within 5–10 business days after review.

Refund timing may vary depending on your bank, credit card provider, or payment platform.

Original shipping costs are non-refundable unless the issue resulted from an error on our end.

Non-Refundable Items

• Opened or used skincare/body care products
• Digital products or downloadable content
• Gift cards
• Sale or clearance items
• Custom or limited-edition products

Allergy & Skin Sensitivity Disclaimer

We strongly encourage customers to review ingredient lists carefully before purchasing.

SK LuxNatura Esthetics is not responsible for allergic reactions, sensitivities, or misuse of products. We recommend performing a patch test before full application.